FAQ’s

Welcome to Project Lingerie – where sexy meets comfortable. Subscribe and discover a surprise in every box. What better way to brighten your day, babe?

 

1. what size range do you offer?

Dress sized lingerie in UK sizes 6-28. Bra-sized bras in UK sizes 30A-40H. Matching underwear in UK sizes 6-28.

2. How do I subscribe?

For dress-sized collections head over to our SUBSCRIBE page and follow the on-screen instructions.

For bra-sized bra sets head over to our SUBSCRIBE page and follow the on-screen instructions.

3. how much does it cost?

Subscriptions start from as little as £15.99 per month. You choose the length and package to suit you.

4. when will I be charged for my subscription?

You will be charged monthly prior to delivery for the subscription you choose. After that, you’ll be charged on the same day every month. 6 monthly and annual subscriptions will automatically renew. Your bank statement will read Project Lingerie.

5. where do you ship to?

Worldwide baby!

6. how much is shipping?

For the UK it’s FREE! Outside the UK it’s an additional £12.95 per month and for the USA and Canada, it’s an additional £18.95 per month.

7. when will my box be sent?

We ship monthly between the dates of the 18th-22nd of every month. Subscriptions have an order cut off date of the 10th of the month. Subscriptions created after that date will be shipped the following month between the dates of the 18th-22nd.

8. can I purchase a one-off?

Yes! Head to our SHOP to sample our teasers and bundle packages.

9. can I purchase a subscription as a gift?

Yes, you can! Simply select the gift option on our sign up pages.

10. can I include a personal message?

Absolutely! Add what you would like to say in the notes section when you check out. If you forget, we’ll get in touch before we ship the first box.

11. can I request specific colours?

Of course! We want to get to know YOU and what you like. Add requests in the notes section when you check out and we’ll do our utmost to fulfill them. Please be aware that this depends entirely on the availability of stock from our suppliers.

12. how do I update my details?

Easy! Simply log in to your account and make the changes accordingly.

13. I have forgotten my password. how do I change it?

No problem. Enter your email address into the forgotten password section. You’ll receive an email with instructions on how to reset.

14. can I cancel my subscription?

Of course! You can with our monthly options. You can manage this in Your Account.

 

Haven’t answered your question?

Email us: sales@projectlingerie.com and we’ll get back to you within 2 working days.