Shipping & Returns

 

Shipping is free for UK subscriptions and all parcels are sent out via Royal Mail with a certificate of postage. International subscriptions are an additional £5 per month. The USA and Canada are an additional £10 per month as these are sent via recorded and tracked delivery.

We want you to be happy and comfortable in your new lingerie, but if you’re not, no worries! You have 28 days to post them back and you need to let us know within 14 upon receiving them. Please keep in mind, due to the nature of the product, you can only return garments if they are unworn and have all tickets attached. Please make sure you try knickers on over your own underwear. Returns may be refused if you have not followed this advice. If the return is rejected there will be no liability on the part of the company for refund of the cost of goods or postage.

If an item is faulty, once we receive it from you, we’ll return it to the supplier for a full report and let you know the outcome as soon as we can.

To arrange a return please email sales@projectlingerie.com

If you would like to exchange the original size of your subscription please email sales@projectlingerie.com

Please note, the same terms above also apply for exchanges.

None of the above Terms and Conditions affect your statutory rights.

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