Shipping & Returns

 

Shipping is free for UK subscriptions and all parcels are sent out via Royal Mail with a certificate of postage. International subscriptions are an additional £12.95 per month, and the USA and Canada are an additional £18.95 per month. Boxes sent to these shipping zones are sent via tracked delivery.

  1. We want you to be happy and comfortable in your new lingerie, but if you’re not, no worries! You have 28 days to post them back and you need to let us know within 14 upon receiving them.
  2. Please keep in mind, due to the nature of the product, you can only return garments if they are unworn and have all tickets attached. Please make sure you try knickers on over your own underwear.
  3. Please make sure you retain a proof of postage. Returns may be refused if you have not followed this advice. If the return is rejected there will be no liability on the part of the company for refund of the cost of goods or postage.
  4. We are unable to cover the cost of returns postage unless an item is faulty. In the event an item is faulty, once we receive it from you, we’ll return it to the supplier for a full report and let you know the outcome as soon as we can.
  5. If you are returning from outside the UK, please mark the package as “returned goods” on your customs declaration.

To arrange a return please email sales@projectlingerie.com

If you would like to exchange the original size of your subscription please email sales@projectlingerie.com

Please note, the same terms above also apply for exchanges.

None of the above Terms and Conditions affect your statutory rights.

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