SHIPPING AND RETURNS
Shipping is free for UK subscriptions and all parcels are sent out via Royal Mail with a certificate of postage. Subscriptions outside the UK will pay an additional £5 per month.
We want you to be happy and comfortable in your lingerie, but if you’re not, no worries! You have 28 days to post them back and you need to let us know within 14 upon receiving them. Please keep in mind, due to the nature of the product, you can only return garments if they are unworn and have all tickets attached. Please make sure you try knickers on over your own underwear. Returns may be refused if you have not followed this advice. If the return is rejected there will be no liability on the part of the company for refund of the cost of goods or postage.
If an item is faulty, once we receive it from you, we’ll forward it onto the supplier for a full report. We’ll let you know the outcome as soon as possible.
To arrange a return please email email@example.com
If you would like to exchange the original size of your subscription please email firstname.lastname@example.org. Please note, the same terms above also apply for exchanges.
None of the above Terms and Conditions affect your statutory rights.
Project Lingerie is registered in the UK under the company number 09593785
Project Lingerie LTD
86-90 Paul Street